Customers new to our web site usually have questions about how we operate. Please read the prepared list of Frequently Asked Questions (FAQs).
If we have not answered your questions here, please email us or call 1.901.346.1900. We are happy to assist you.
General FAQs & Policies
Gift Basket Policies
Engraving Policies
How can I place an order? TOP
You may place an order through our website, www.winstongiftsonline.com, 24 hours a day/7 days a week.
Do I need a PayPal account to purchase from your website? TOP
No, you do not need a PayPal account to make purchases with us. You may complete the checkout process without signing up for a PayPal account.
Do you accept checks or money orders? TOP
Checks are not accepted as forms of payment at this time. However, our customers do have the option of paying with a money order drawn on U.S. funds only. Money orders must be received within seven (7) days by Winston Gifts. Orders paid for by money order will not be processed until funds are received.
What information is required to place an order? TOP
We need your full name, address, and phone number in order to process you order(s). Your phone number is helpful if we are having a problem with your order and need to contact you. Your email is used to contact you as well as providing you with tracking information on your order. Please be sure to double check address information to ensure delivery. Additional fees charged by the carrier due to an incorrect address are the responsibility of the customer.
May I cancel my order at any time? TOP
Cancellations will be accepted only prior to order processing. To cancel an order, please send an email to customercare@winstongiftsonline.com. Please include order number.
Do you ship worldwide? TOP
No, at the present time we can ship only to addresses within the 48 contiguous U.S. states.
Can you ship to my P.O. Box? TOP
No, we do not ship to P.O. Boxes. Please provide a physical location for all shipping addresses.
Will I receive an email order confirmation? TOP
Yes, you will receive an email confirming your order once it is in our online order system. The email confirmation will list all items purchased as well as any personalizations or instructions to seller that you entered. Please review this carefully. If you notice errors, please contact customercare@winstongiftsonline.com immediately as changes cannot be made once order has been processed. Once your order has been processed, we will email you a confirmation and receipt. If you order by fax or mail, we will send your receipt via postal mail. We process orders Monday-Friday.
Will you send me a tracking number for my order? TOP
Yes, you will receive tracking information when your order ships. You may also logon to our website, http://www.winstongiftsonline.com to check the order status.
What if there is a problem with my order? TOP
Although there is rarely a problem with orders, your satisfaction is our top priority. If you have a problem with a transaction, just let us know and we will work with you to resolve the issue. You can email us at customercare@winstongiftsonline.com or call us at 1-901-346-1900. We will make every effort to respond to all customer service inquiries within 1 business day.
How soon after placing an order is it shipped? TOP
We make every effort to ship orders to our customers within 24-48 hours of receipt of their paid order (excluding Saturday, Sundays, and Holidays). A few items on our website ship directly from the manufacturer to decrease delivery time.
Unless otherwise indicated, personalized items will take an additional 5-7 days to ship.
May I include a Gift Message with my order? TOP
Yes, you can. At checkout simply enter your gift message in the comments box. Be sure to include your name so that the recipient will know who the gift is from.
Special Note: We will always e-mail a copy of your receipt at the time of checkout. Because we do not include a priced invoice inside your sent package, all orders can be shipped directly to a gift recipient. If you want this option, please specify the gift recipient’s name and address on the “Ship-to” section during the checkout process. A card will be mailed to the gift recipient a few days in advance announcing the arrival of your beautiful gift and asking them to watch the mail for your package.
What is your Return Policy? TOP
Please review our Return Policy carefully. Prior to returning an item for any reason, please contact customercare@winstongiftsonline.com to receive a Return Authorization Number (RAN) and return instructions. Returns without a RAN will not be accepted.
Return Policy for damaged or defective products:
Items that are received damaged or defective may be returned for a replacement. Please contact our Customer Service department at customercare@winstongiftsonline.com. To help us process your return, please provide the following information:
- Contact Information
- Order Number
- Name of the damaged or defective item
- Reason for return
Upon receipt of this information, you will receive a pre-paid mailing label for you to return the items to us. Once we receive the item and it has been deemed defective, a replacement will be sent out to you as soon as possible. If it is determined that the item is not damaged or defective, the item will be returned to you.
Return Policy for products you don't like or have decided not to keep:
You may return an item within 15 days of receipt for a full refund minus a $3.00 restocking fee. Please contact Customer Service at customercare@winstongiftsonline.com. To assist us in processing your return, please provide the following information:
- Contact Information
- Order Number
- Name of the item you wish to return
- Reason for return
It is your responsibility to return the item is its original and re-saleable condition with the original packaging, box, and any instructions or papers that were sent with the item. Once the item has been received, inspected, and deemed to be in original condition we will start the return process. You can expect to receive a refund check in approximately 30 days. The refund will be the amount of the item returned minus restocking fee of $3.00. Items refused on delivery will incur a 15% restocking fee and a refund will be processed once items are received in original condition.
We suggest that returns be sent via UPS or FedEx with delivery confirmation to ensure the package is received by Now That's Organized, LLC dba Winston Gifts.
Return Policy for Personalized Items, Diaper Cakes , Gift Baskets and Edible Wedding Favors
We regret that all personalized gifts, personalized favors or other personalized items are non-returnable. Please be sure to check your order carefully prior to submitting the order to our system. Orders can not be changed once order processing and production has begun. If you receive a personalized item that is damaged or defective we will replace that item at no cost to you. The item will be replaced with the exact same personalization. Any personalization different from the original will be charged as a new item.
Diaper Cakes and Gift Baskets may be returned. For returned item to be accepted the order package must be returned unopened. Due to the nature of the items, returns of opened packages for Diaper Cakes and Gift Baskets cannot be accepted.
We suggest that returns be sent via UPS or FedEx with delivery confirmation to ensure the package is received by Now That's Organized, LLC dba Winston Gifts.
Do you charge sales tax? TOP
7% Sales Tax applicable for all orders shipped to the state of Mississippi.
What are the Gift Basket Policies? TOP
Food Allergy Notice
While our suppliers make every effort to ensure that only the ingredients shown are included in your gifts, it is very likely that your gift ingredients may have been processed using equipment that has traces of a variety of nut, fruit, grain, or dairy products. If the recipient or others that might consume the gifts are highly allergic to common food products, for their safety we require that you order one of our non-food gifts.
Do you substitute gift basket ingredients?
We apply best efforts to supply products as represented on the www.winstongiftsonline.com website. Occasionally we will substitute ingredients, packing materials, containers, or decorations when necessary to fill an order for a product. Winston Gifts will not be required to make an adjustment in price or to communicate substitutions. We will attempt to use higher value item or items when it is necessary to substitute.
Can I order a basket today and have it shipped a week from now?
Yes, you can. When ordering your baskets just place the date you would like it shipped in the comments area and we will hold your order until that date. This makes gift giving easier—you can order your gifts when you have the time and still have them delivered when you want them to.
